Terms and Conditions of Use for gampak99

1 Interpretation and Definitions

In this document, the following words carry the meanings stated below unless the context requires otherwise:

• "Platform" — refers to the gampak99 website accessible at gampak99.one together with all services, games and features provided on it.
• "User" or "You" — refers to any individual who registers, logs in or uses the platform in any capacity.
• "Account" — refers to the individual account registered by a user using valid and verifiable personal details.
• "Account Balance" — refers to the total funds held in a user's account at any given time, including deposited money and eligible bonus credits.
• "Bonus" — refers to any promotional credit, free money or other benefit granted by gampak99 to users subject to specific conditions.
• "Wagering" — refers to the amount a user must wager before bonus money can be converted into withdrawable cash.
• "Games" — refers to all online entertainment products available on the platform including online slots, live casino, sports betting, horse racing betting and live betting.

2 Acceptance of Terms

These terms and conditions constitute a valid and binding agreement between you as the user and gampak99 as the platform operator. By taking any of the following actions, you confirm full acceptance of all these terms:

• Completing the new account registration process;
• Logging in to your existing account;
• Making any deposit of money into the account;
• Using any game or platform feature;
• Claiming any bonus or promotion offered.

These terms are to be read together with the Privacy Policy and the Responsible Gambling Policy of gampak99, all of which together form the complete agreement between you and the platform.

3 User Eligibility

Use of the gampak99 platform is limited to individuals who meet all of the following eligibility requirements:

• Aged at least 21 years old at the date of registration and throughout continued use;
• Having full legal capacity to enter into a binding agreement;
• Not located in a jurisdiction where online gambling is fully prohibited by local law;
• Not currently listed on any self-exclusion list or related gambling protection programme;
• Acting in a personal capacity and not as a representative or agent of any third party.

gampak99 reserves the right at any time to require proof of age or identity from users. Failure to provide satisfactory documentation within the specified period may result in temporary suspension or permanent closure of the account.

4 Account Registration and Management

Each user is only permitted to hold one (1) active account on the gampak99 platform. Registering multiple accounts using the same or different names, email addresses, phone numbers or financial details is strictly prohibited.

During registration, users are required to provide complete, accurate and current information including:

• Full name as shown on official identification documents (MyKad or passport);
• Exact date of birth;
• An active and accessible email address;
• A valid Malaysian mobile phone number;
• A strong and unique password for this account only.

Users are fully responsible for maintaining the confidentiality of their account password. gampak99 will not be held responsible for any loss arising from unauthorised access to an account due to a user's negligence in safeguarding their login details.

If you suspect your account has been compromised or your password has become known to another party, please contact our support team immediately via the 24/7 live chat available within the platform.

5 Deposits and Withdrawals

gampak99 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX and cryptocurrency (USDT, BTC and ETH).

The minimum limits in effect are as follows:

• Minimum deposit: RM20 per payment method;
• Minimum withdrawal: RM50 per withdrawal transaction.

Approved withdrawals will be processed within one (1) hour from the time the request is submitted and verified. This time may vary depending on the payment method chosen and account verification requirements.

gampak99 reserves the right to request identity verification documents (KYC) before processing withdrawals. This includes a copy of the MyKad, bank statement or proof of ownership of the payment method. This step is part of standard security procedures to protect all platform users.

Withdrawals may only be made to the same account or payment method registered in the user's own name. Withdrawals to third parties are not permitted under any circumstances.

6 Bonuses and Promotion Terms

gampak99 offers various promotions to new and existing users. The available welcome bonus is a 200% first deposit bonus of up to RM300.

How the welcome bonus is calculated:

• Deposit RM100 → bonus RM200 → total balance RM300 → wagering requirement: RM200 × 10 = RM2,000;
• Deposit RM400 → bonus RM300 (maximum cap) → total balance RM700 → wagering requirement: RM300 × 10 = RM3,000.

The wagering requirement is 10 times the bonus amount received. Bonus money cannot be withdrawn until the wagering requirement has been met in full. Failure to meet the wagering requirement within the specified period may result in cancellation of the bonus.

General conditions that apply to all gampak99 promotions include:

• Only one (1) welcome bonus may be claimed per user;
• Bonuses cannot be transferred between accounts;
• gampak99 reserves the right to modify or end any promotion at any time with reasonable notice;
• Bonus abuse or fraudulent activity in claiming promotions will result in cancellation of all bonuses and closure of the account.

Detailed information on the VIP membership programme and weekly cashback is available in the promotions section of the platform after logging in.

7 Game Rules and Betting

All games offered on the gampak99 platform — including online slots, live casino, sports betting, live betting and horse racing — are subject to their respective specific rules as stated in the relevant game interface.

Users agree that:

• Game outcomes are determined by a certified Random Number Generator (RNG) or through live processes conducted by licensed game providers;
• All confirmed bets are final and cannot be cancelled;
• Any technical disruption occurring while a game is in progress will be resolved in accordance with the policy of the relevant game provider;
• The use of automated software, bots, artificial calculation tools or any other unfair method is strictly prohibited and may result in immediate account closure.

In the event of any dispute regarding a game outcome, the decision of the game provider is final subject to a fair investigation by the gampak99 team. All disputes must be submitted to the support team within seven (7) days of the date of the incident.

8 User Responsibilities

As a user of the gampak99 platform, you agree not to engage in any of the following activities:

• Providing false, misleading or incomplete information during registration or the verification process;
• Using another person's account or allowing another person to use your account;
• Transferring funds between user accounts in an unauthorised manner;
• Committing any form of fraud, money laundering or other illegal activity through the platform;
• Abusing bonuses or promotions with the intent to deceive the system;
• Interfering with, damaging or altering the platform's functions in any way.

Users are fully responsible for ensuring their use of the platform complies with the laws and regulations applicable in their area of residence.

9 Data Protection and Privacy

gampak99 is committed to protecting the personal information of all users in accordance with international data protection standards. The collection, processing and use of your personal data is governed by our detailed Privacy Policy.

In summary, gampak99 collects the information required for the following purposes:

• Identity verification and compliance with KYC (Know Your Customer) requirements;
• Processing financial transactions securely;
• Service communications and customer support;
• Platform improvement and user experience;
• Compliance with legal obligations and licensing regulations.

gampak99 will not sell or share users' personal data with third parties for marketing purposes without the user's explicit consent.

10 Responsible Gambling 🎯

gampak99 believes that gambling should remain a form of entertainment managed responsibly. Our platform provides tools and resources to help users manage their gambling habits.

Responsible gambling features available on the platform include:

• Deposit limits: Users can set daily, weekly or monthly deposit limits;
• Self-exclusion: Users can apply for self-exclusion for a set period or permanently;
• Reality break: A feature to take a temporary break from gambling activity;
• Loss limits: Users can set a maximum loss limit for a given period.

If you or someone you know is experiencing gambling-related problems, please visit our Responsible Gambling page for more information and support resources.

11 Limitation of Liability

gampak99 will not be liable for any indirect, incidental, special or consequential losses arising from the use of or inability to use the platform, including but not limited to:

• Service disruptions due to planned or unplanned maintenance;
• Data damage or loss resulting from technical failures beyond gampak99's reasonable control;
• Losses arising from the user's own gambling decisions;
• Unauthorised access to an account due to the user's negligence in safeguarding their login information.

In any circumstance, gampak99's total liability to any user shall not exceed the total amount deposited by that user in the thirty (30) days preceding the event giving rise to the claim.

12 Account Suspension and Closure

gampak99 reserves the right to suspend or close any user account without prior notice under the following circumstances:

• The user breaches any term in this document;
• The user is found to have provided false information during registration or verification;
• Suspected fraudulent, money laundering or illegal activity is detected;
• The user is found to be under 21 years of age;
• A request is received from the relevant authorities in the context of a legal investigation.

Users who wish to voluntarily close their account may contact the support team via live chat 24/7. Any valid balance in the account will be returned according to the standard withdrawal procedure once all required security checks are completed.

13 Amendments and Changes to Terms

gampak99 reserves the right to amend, update or replace any part of these terms and conditions at any time. Any material changes will be communicated to users through:

• A notice displayed on the platform's main page;
• An email to the address registered in the user's account;
• An in-platform notification when the user logs in for the first time after the amendment.

Continued use of the platform after the effective date of the amendment will be considered acceptance of the updated terms. It is the user's responsibility to review this terms page periodically to ensure they remain aware of the latest applicable terms.

14 Contact Us

If you have any questions, concerns or complaints regarding these terms and conditions, please contact the gampak99 support team through the following channels:

• Live Chat 24/7: Available directly within the platform after logging in — this is the fastest way to get assistance;
• Email: [email protected]

Our support team operates 24 hours a day, 7 days a week and is able to communicate in both Malay and English. We aim to address all terms-related enquiries properly and within a reasonable timeframe.

These terms and conditions are enforced in accordance with international legal principles and licensing regulations. Any dispute that cannot be resolved through customer support channels will be referred to the dispute resolution body designated by the relevant licensing authority.